HOUSE

OUR WORLD MAY BE A SIMULATION, LET’S MAKE IT A NICE ONE.

TOPIC
|INDEX |PROPERTY |TERMS |APPLY |FORM |STANDARD |TENANT
|GUIDE |BUILDING |UTILITY |MANAGER |FILE |RECORD

SUBTOPIC |WELCOME
|IN |RESPONSIBILITY |CONTACT
|ACCESS |HELP |OUT

PAGE USE.
• Tenant to know who to contact and appropriate way to request help.
• Use subtopic FORM HELP for non-emergency + non-urgent issues.

PAGE CONTENT.
• INSTRUCTIONS GENERAL.
• ISSUE: EMERGENCY.
• ISSUE: URGENT.
• ISSUE: UTILITY +COMMUNITY.
• ISSUE: NON-URGENT.

HELP ISSUES ARE 1 OF 4 TYPES.
1. EMERGENCY.
2. URGENT.
3. UTILITY + COMMUNITY (HOA).
4. NON URGENT REPAIR OR QUESTION.

CONACT INFO FOR EMERGENCY, UTILITY + OTHER SERVICES.
1. Info provided at august.ink/contact.

DETERMINE YOUR ISSUE TYPE + ORDER OF ACTIONS TO TAKE.
1. Use instructions below to categorize the issue you want to resolve.
2. Follow the instructions provided for that category of issue.
3. In some cases the owner may not be the first person to contact.
4. After following the steps on this page the owner will respond to help.

IMPORTANT.
1. Tenant should never involve or make request to the owner’s local helper.
2. It is up to the owner to determine when to involve the local helper.

EXAMPLE.
1. Fire.
2. Robbery.
3. Anything immediately threatening life or property.

1ST ACTION.
1. Call police or fire department.

2ND ACTION.
1. Contact tenant rental insurance to file a claim.

CONTACT OWNER.
1. After contacting local emergency department + insurance company.
2. First text via WhatsApp.
3. Second call via WhatsApp.
4. Third complete a help request form at the bottom of this page.

EXAMPLE.
1. A burst water pipe damaging property.
2. A sparking electrical outlet.
3. Anything immediately causing damage or that could cause danger.

1ST ACTION.
1. Shut off water, gas or electrical circuit breaker.
2. Shut off offs + breakers may be located on walls near fixtures, outside the building or at the street.
3. Info for locating shut offs at august.ink/guide.

2ND ACTION.
1. Call professional to limit immediate damage to property.
2. Best professional may be plumber, electrician, utility company or handyman.
3. Info for professionals to contact is at the top of this page.

CONTACT OWNER.
1. After shutting of utility + contacting appropriate local professional repair.
2. First text via WhatsApp.
3. Second call via WhatsApp.
4. Third complete a help request form at the bottom of this page.

EXAMPLE.
1. Gas/electric/water outage.
2. Gas appliance not working, needs to be re-ignited.
3. Gas shut off needs reset after small earthquake tremor.
4. Smell of gas anywhere on property.
5. HOA issues including utilities provided by them + problem w/neighbors.

1ST ACTION.
1. Shut off gas valves if there is a smell of gas.

2ND ACTION.
1. Call gas, electric or water utility provider.
2. Request gas company or professional to re-light pilots lights if needed.
3. Info for utility providers + HOA are at the top of this page.
4. Information for utility accounts held by owner are at august.ink/expenses.
5. HOA provided utilities must be handled by contacting the HOA.

CONTACT OWNER.
1. After contacting utility company.
2. Use help request form at the bottom of this page.

EXAMPLE.
1. A slow draining drain.
2. Appliance issues.
3. Electrical outlet not working.
4. Problems with a neighbor or other individuals.

1ST ACTION.
1. Try to trouble shoot the issue to your best ability.
2. For appliances use serial number found on appliance + error code to google user manual for help.

2ND ACTION.
1. Contact professional for a diagnostic or repair proposal.
2. Contacts at august.ink/contact.

CONTACT OWNER.
1. After obtaining professional diagnostic or repair proposal.
2. Use help request form at the bottom of this page.
3. For appliances include any error code + photo of appliance serial number.